Privacy Policy
What Veyso collects, who else sees it, and how long any of it lasts.
Last updated: 15 October 2026
The short version
Veyso turns a screen recording — or your website, for a launch film — into a finished video. To do that it has to hold the recording, and it has to send parts of it to the AI providers that transcribe, describe, translate and narrate it. Those are the two things worth knowing.
If you publish a video, the people who watch it are a third party to this: what we record about them is set out under "Videos you publish" below.
We do not sell anything to anybody, we do not run advertising, and we do not build profiles of the people in your recordings.
What we hold
Three kinds of thing, for three different reasons.
| What | Why we have it |
|---|---|
| Your account: email address, and name if your sign-in provider supplies one | To know whose projects are whose. Sign-in is handled by PropelAuth; we never see your password. |
| Your recordings, and everything derived from them — transcript, script, narration audio, the finished video | They are the product. They stay until you delete the project. |
| Interaction events from the recorder: clicks, scrolls and typing events, with a timestamp and the position on screen | So the finished video can zoom to what you actually clicked. The recorder captures a control's visible label, never what you typed into it. |
| Usage and cost figures per project | So the app can show what a project cost to make. |
| For a launch film: the website address you give, the text of that page, and its logo, colours and typeface | So the film is about your product and looks like it. Only the public page you point at is read. |
What the recording itself contains is your call
The video captures whatever was on screen. If a customer's name, an invoice number or a staging banner was visible, it is in the file. Veyso can blur regions on request, but it cannot know what is sensitive unless you tell it.
The recorder deliberately does not read what you type. Labels come from a control's visible caption, aria-label, placeholder, title, alt or name — never from a field's contents, which is what keeps passwords out of the capture. This is enforced by an automated check that runs before every release.
Who else sees it
Making a video means sending parts of the recording to providers who do the specialised work. Each receives only what its job needs, and none of them is given your account details.
| Provider | What it receives |
|---|---|
| OpenAI (Whisper) | The audio track, to transcribe it. |
| OpenAI | For a narrated video, still frames sampled once a second, to decide which waits to cut. The video itself is never uploaded. |
| Anthropic | The transcript and the scene descriptions, to write the script; a launch film's website text or description, to write the film; and the script and on-screen words, to translate them into the languages you add. |
| Google (Gemini) | Still frames sampled at scene changes, to describe what is on screen. The video itself is never uploaded. |
| ElevenLabs | The script text, in each language you add, to speak it. |
| PropelAuth | Your email address, to sign you in. |
| Fly.io, Tigris | Hosting and object storage. They hold the files but do not process them. |
| Stripe | Your payment details, when you add credit. They go to Stripe directly and never reach our servers — we are told only that a payment succeeded and for how much. |
Videos you publish
Publishing a video gives it a public page and an embed code. Anyone with the link can watch it until you unpublish it, and a new link stops the old one and every embed of it.
For each video you publish we count views: an anonymous identifier for the viewer kept in their browser, which language they watched in, whether they came through the page or an embed, and how far through they got. You see those totals; we do not use them for anything else.
If you ask viewers for their email before the video plays, the addresses they give are collected for you, and that viewer's views are linked to the address. You can download them, and they are kept until you delete the project. You are responsible for having a reason to ask for them and for what you do with them afterwards.
If you run it yourself
Self-hosted Veyso sends us nothing at all. You supply your own provider keys, the footage stays on your machine, and this policy does not apply to it — the providers' own terms do.
How long
Projects and their assets stay until you delete them. Deleting a project removes the recording and everything derived from it.
Account records are kept while the account exists and for a short period afterwards so that billing and abuse questions can still be answered. Anything we are required to keep for accounting purposes is kept for as long as that requires and no longer.
Your rights
You can ask for a copy of what we hold, ask us to correct it, or ask us to delete it. Write to support@veyso.io and we will answer within 30 days.
Where you are in a jurisdiction that grants a right to complain to a supervisory authority, you can do that instead of, or as well as, writing to us. Supervisory authority: TO CONFIRM.
Analytics
We use PostHog to count how the site and the app are used — which pages are read, which buttons are pressed, where people give up. It is set up to record product usage, not to identify individuals to third parties, and it is not loaded at all until you accept analytics cookies.
See the Cookie Policy for what that means in practice and how to change your mind.
Getting in touch
Questions about any of this, requests to see or delete your data, and complaints all go to support@veyso.io. A person reads it.
EZTO TECHNOLOGIES Pte. Ltd. is the controller of the personal data described here. Registered office and company number: TO CONFIRM.